Shipping, exchanges and returns

1. We ship our website purchases within 3-5 working days for Metropolitan Lima and 4 to 6 working days for provinces, in which we validate payment and program delivery with a specific, assigned delivery date, communicated in advance with the client. If the order also includes monogramming, the delivery date is from 4 to 7 business days.
2. Any exchanges must happen within 7 days from purchase, presenting the receipt and confirming the product is in good condition (Without scratches, wrinkles, stains, or odors other than that of the leather). This will be verified by the company.
3. Exchanges or returns of products that have been used or labels that have been cut are not accepted. The packaging must be as it left the store.
4. Products may only be exchanged for products of a similar or higher value, in the case of a higher priced product, the difference must be paid by the client.
5. Returns are accepted in case of factory defects.
6. If the product has a delay in the shipping process, we will communicate with the client to explain the reason for this delay and give any relevant information for the delivery of the order.
7. If the product is monogrammed, neither exchanges or returns will be accepted.

WARRANTY

GABUTEAU products have a warranty of 60 days from the date of purchase. To file a claim, you must send an email to atencion@gabuteau.com, detailing the damages including attached photos of the product and the receipt or gift card. Our response time for claim requests is between 24 and 48 hours.

WARRANTY COVERAGE

The warranty is valid for any factory defect, such as:

• Seams: handles, body pieces.
• Glue: pieces out of place, open or unglued.
• Trimmings: accessories that do not fulfill their function correctly: zippers, carabiners.

The warranty does NOT cover:

• Wear and tear or material breakage (leather, fabric, lining, accessories) caused by misuse of the product.
• Tone, texture, marks, and scars variations that are natural characteristics of the leather or material of the piece.
• Wrinkles caused by use or the nature of natural leather.
• Stains caused by improper cleaning or those produced by the use of liquids and/or products other than those suggested, not suitable for leather goods.
• Products that have been handled by third parties (shoe stores, leather workshops).
• Discomfort or inconvenience due to the model or design of the product are not accepted as manufacturing defects.
• If the product fails due to improper use.

PRODUCT CARE

Our products are handmade in Peru. Natural materials such as leather may have irregularities and variations in their tone, which is a natural characteristic, making them unique and special. That is why you should bear in mind the following recommendations:

• Store in a dry and dust-free place, preferably in its original canvas bag.
• We recommend storing them clean.
• Keep them away from water and avoid prolonged direct exposure to sunlight.
• Use specialized cleaning products for natural leather.
• Be careful with the trims (accessories) when storing the pieces as they could mark the leather, always check that they are in the correct position to avoid this situation.
• When carrying your products while traveling or in a suitcase, we recommend storing them inside a hard box or stuffing them so that they do not lose their original shape.